At Alaya, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can apply for a refund within 14 days of your order date.

Eligibility for Refunds
To be eligible for a refund, please ensure that:
– The request is made within 14 days of the order date.
– The item is in its original condition, unused, and in the same packaging as when it was received.
– Proof of purchase, such as an order confirmation or receipt, is provided.

How to Apply for a Refund
1. Contact Us: Reach out to our customer service team at [alayadesignsnl@gmail.com] to initiate a refund request. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for Approval: Our team will review your request and respond within 2 business days with instructions on how to proceed.
3. Return the Item: If your refund request is approved, you will receive instructions on how to return the item. Please follow these instructions carefully to ensure your return is processed smoothly.

Refund Process
– Inspection: Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
– Approval: If the return is approved, your refund will be processed.
– Payment Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your account.

Non-Refundable Items
Certain items are non-refundable, including:

– Gift cards
– Downloadable software products
– Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error

Shipping Costs
– Return Shipping: Customers are responsible for the return shipping costs.
– Original Shipping: Original shipping charges are non-refundable.

Exchanges
If you received a defective or incorrect item, please contact us at [alayadesignsnl@gmail.com] or Whatsapp (+31687050079) for a replacement. The process for exchanges is similar to the refund process, and we will cover the shipping costs for the exchange.

Contact Us
For any questions or concerns regarding our refund policy, please reach out to our customer service. We are here to assist you and ensure your shopping experience with Alaya is satisfactory.

Thank you for shopping with Alaya. Your satisfaction is our priority.